Shipping Policy
Do you ship merchandise internationally?
We do not ship merchandise internationally. At this time, we will ship to any of
the 50 U. S. states.
U. S. Shipping & Delivery
Shipping Method
High Tech Lifestyle ships merchandise using United Parcel Service's (UPS)
"Ground" shipping method. UPS insures their shipments and has continued to offer
very competitive rates.
High Tech Lifestyle requires that merchandise be shipped to a physical street
address. We do not ship to P.O. Boxes. We also do not ship to APO or FPO
addresses. This allows for the most cost-effective shipping option.
Additionally, top quality packaging materials are used to protect our customer's
merchandise while in transit. We do try to take all necessary steps to insure
the safety of each item shipped.
Delivery Timeline
You should receive your order within 7 to 10 business days from the date the
order was placed. This allows for 24 to 48 hours to package and process your
order.
In the unlikely event your order is delayed, High Tech Lifestyle will contact
you immediately via email or phone.
High Tech Lifestyle reserves the right to ship any processed order from any of
our warehouse locations. A tracking number as well as shipment details are
available upon request, seventy-two (72) hours after order is placed.
Return Policy
Claiming Damages and Returns
High Tech Lifestyle takes great pride in the quality of the products we offer.
To insure quality is what our customers receive, great care is taken when
packaging our merchandise. Unfortunately there is no way to guarantee that every
item will be delivered in perfect condition.
NOTE: All returns are time sensitive. Items need to be returned within thirty
days of receipt. Your return claim will not be honored if requested/returned
outside these given dates.
We are not responsible for the shipping and handling charges accrued for
returning merchandise. We will gladly pay the return shipping charges to send a
replacement to our customers if an incorrect, defective, or damaged item is
received, however all return shipping charges will be the sole responsibility of
our customers.
You can process all claims and/or returns by sending a message in our Contact Us
button. Provide us with: your full name, mailing address, day and evening
phones, email address, product ID number, purchase order number, date product
received, whether you wish a refund or replacement and the reason for the
return. Once processed we will email you a Return Authorization Number for the
merchandise. This Return Authorization Number needs to be written clearly on the
outside of the return package. The return address for either of our warehouses
will be provided on the shipping label which will be mailed to you. All returns
must be received in the same condition as when shipped. All merchandise returned
must include the original package containing the merchandise received.
Additionally, we ask that the return shipment be sent in the same shipping box
and include the same packaging materials as was previously used for shipping the
merchandise. To make sure that all returns receive proper credit once received,
we recommend that all customers ship all returns using either UPS or USPS Mail.
In addition, it is recommended customers ship their returns with a confirmation
of receipt. Please contact your local carrier for more information on ‘Signature
Required’ or ‘Delivery Confirmation’ shipments. You can then return the
merchandise immediately.
NOTE: A restocking fee will apply to those returns that are not incorrect,
defective, or damaged. This fee ranges from 0% - 20% of the cost of the item,
but will depend primarily on the item being returned. If a restocking fee
applies, this information will be included in the email containing your Return
Authorization Number.
